Front Office

Front Office department is a common link between the customers and the business. Any physical business with multiple departments needs to have a front office or reception desk to welcome visitors. Front office department is the face and also the voice of a business. Regardless of a hotel’s star rating, size of a bank or type of clinic, it has a front office as its most visible department. For certain industries, such as hospitality, the front office department comes with an aspect of elevating customer experience with the business.

Front Office and other departments work towards a common goal that is customer service and delight. Maintaining guest relations is an important aspect. The sections are connected and all officials should work together to ensure smooth functioning of the department with ultimate goal of delighting the guests. The industry is looking for professionals with good communication and interpersonal skills who can build a rapport with the guests.

Internships Worldwide front office internships offer the opportunity to hone a diverse set of skills in an international environment. Building your professional experience will put you ahead of the competition in a rapidly expanding job market. You will help safeguard customer satisfaction and loyalty, coordinate between departments to ensure the best customer service is provided.

Internships Worldwide recommends that applicants to front office internships have excellent oral communication skills and are familiar with central reservation systems and Microsoft office applications.

Responsibilities may include:

• Handling of guests’ requests
• Assist front desk team with greeting and welcoming guests
• Answering phone calls in a prompt manner
• Assisting with filing documents
• Updating guests’ profiles and other administrative tasks